Access to Care Informatics (ATCI) provides timely and reliable reporting and analytics to support the Access to Care Strategy in Ontario. We share this information with the Ministry of Health and Long-Term Care, Local Health Integration Networks (LHINs), hospitals, the public and other key stakeholders.

ACTI enables the performance management approach that will be used by the ministry to achieve significant health system change for Ontario’s wait time and Emergency Room/Alternate Level of Care (ER/ALC) Strategy.

More recently, ATCI supports Cancer Care Ontario and the Ontario Renal Network in chronic kidney disease efforts.

ATCI Performance Improvement Product

Released April 12, 2010 

Read real-life examples of how healthcare organizations can leverage access to care data to improve their wait time performance. Each case study explores the initial challenges faced by the organization, their improvement approach, progress, sustainability and next steps. The case studies also provide key lessons learned that can be leveraged by other facilities to improve their performance and reduce their patient wait times.

Developed in collaboration with select hospitals and Local Health Integration Networks (LHIN) in Ontario

Table of Contents

Foreword Better access to care begins with better information
Introduction Improving Patient Access to Care in Ontario: Driving Performance through Data
Case Study #1 Reducing MRI and CT Wait Times: Balancing Demand with a more Efficient Supply
Thunder Bay Regional Health Sciences Centre
Case Study #2
Promoting Wait Time Data for Operational and Performance Decision-Making: Establishing a Wait Time Office
Hamilton Health Sciences
Case Study #3
Improving Wait Times for Total Joint Replacement Surgery: Implementing a Central Intake Assessment Clinic
Queensway Carleton Hospital
Case Study #4 Reducing Surgical Oncology Wait Time: A Regional Performance Management Approach
Waterloo Wellington Local Health Integration Network
Case Study #5
Improving Hip and Knee Replacement Surgery Waits: Making Wait Times a Corporate Priority
Huron Perth Healthcare Alliance
Case Study #6 Improving Emergency Room Wait Times: Fostering a Data-Driven Organizational Culture
Mount Sinai Hospital
Conclusion Moving Forward: Realizing benefits, sustaining progress and identifying areas for improvement
Last modified: Tue, Apr 20, 2010

Cancer Care Ontario visitor survey

Please help improve the quality of our website by answering 10 brief questions in our online survey. Would you like to participate?

YesNo